By booking or participating in a tour or any related products or services with www.ramsesxii.net, www.tourguideramsesxii.com you agree to the following Terms & Conditions:
Payment Policy:
I accept secure online payments via Visa, Mastercard, and direct bank transfers. For reservations made at least 15 days before the tour date, a partial payment option is available, allowing you to pay 50% at the time of booking, with the remaining balance due 15 days prior to the trip date. Please note that payments made within this period are non-refundable. Full payment is required in advance for services such as hotel bookings, flight tickets, TOP VIP tours, or private visits, regardless of the booking time. These services are subject to a separate cancellation policy, which will be provided before confirming the reservation.
Tour Booking and Prices:
- I offer a basic service that includes transfer, guide, and permissions. You can customize the rest of the itinerary, guided by my professional advice.
- All-inclusive tours can also be arranged and included in the final price of the trip.
- Bookings are confirmed only after payment. Inquiries are welcome at any time.
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If there’s a conflict in the booking date with other customers, as I can’t conduct two tours at the same time, I offer you two options: you can either cancel the booking for a refund or allow me to arrange another guide with qualifications comparable to mine. Your satisfaction is my priority, and I am committed to providing you with the best possible experience.
Cancellation Policy:
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Cancellation Policy
How to Cancel a Booking
All cancellations must be initiated by contacting me via email at Ramses@ramsesxii.com or WhatsApp at +201010014517.Standard Policy
Once you confirm your booking, 20% of the total amount becomes non-refundable. This is because I reserve the date exclusively for you and turn down all other requests for that day.
You will receive a full refund (80%) of the tour price if you cancel at least 30 days prior to the tour start date, based on the tour’s time zone. No refund will be issued for cancellations made less than 30 days before the start date.
Peak Season Policy
During the peak season, from December 1st to January 15th, only a 50% refund will be issued if you cancel 15 days before the trip.Unforeseeable Events
You may receive a refund of the tour price if you are prevented from taking the tour due to an unforeseeable event that is out of your control and arises after the booking (“Unforeseeable Events”). The determination of what constitutes an Unforeseeable Event is at the discretion of Ramses XII.The following are examples of what we consider Unforeseeable Events:
(a) Impersonal events that make it dangerous or impossible to safely undertake the tour, such as travel restrictions imposed by governments, epidemic diseases unusual to an area, war, civil unrest, strike, extreme weather, earthquake, or natural disaster.
(b) A ship that is unable to dock and prevents you from taking a shore excursion tour.
(c) A flight cancellation where no other means of travel to the destination is available.
(d) A “Do Not Travel” advisory issued by the US Department of State after a booking is made.The following are not considered Unforeseeable Events:
(a) Illness or injury of a tour participant.
(b) Poor weather.
(c) Change of personal plans.
(d) Oversleeping.We may require you to provide verification or documentation to confirm that you were unable to attend your tour under these circumstances. You may check with us in advance to ensure the event qualifies as an Unforeseeable Event before canceling your booking.
Amendments
Ramses XII reserves the right to modify and amend this Cancellation Policy at any time. Any changes will be posted, and it is your responsibility to review these updates
Problem Resolution:
I am committed to resolving any issues that may arise. Please feel free to contact me at any time. Most problems can be quickly and easily resolved. You can reach me via my phone number, which has WhatsApp or Viber, at +201010014517 or by E-mail
