How to Cancel a Booking
All cancellations must be initiated by contacting me via email at Ramses@tourguideramsesxii.com or WhatsApp at +201010014517.
Standard Policy
You will receive a full refund of the tour price if you cancel at least 15 days prior to the tour start date, based on the tour’s time zone. No refund will be issued for cancellations made less than 15 days before the start date.
Peak Season Policy
During the peak season, from December 1st to January 15th, only a 50% refund will be issued if you cancel 15 days before the trip.
Unforeseeable Events
You may receive a refund of the tour price if you are prevented from taking the tour due to an unforeseeable event that is out of your control and arises after the booking (“Unforeseeable Events”). The determination of what constitutes an Unforeseeable Event is at the discretion of Ramses XII.
The following are examples of what we consider Unforeseeable Events:
(a) Impersonal events that make it dangerous or impossible to safely undertake the tour, such as travel restrictions imposed by governments, epidemic diseases unusual to an area, war, civil unrest, strike, extreme weather, earthquake, or natural disaster.
(b) A ship that is unable to dock and prevents you from taking a shore excursion tour.
(c) A flight cancellation where no other means of travel to the destination is available.
(d) A “Do Not Travel” advisory issued by the US Department of State after a booking is made.
The following are not considered Unforeseeable Events:
(a) Illness or injury of a tour participant.
(b) Poor weather.
(c) Change of personal plans.
(d) Oversleeping.
We may require you to provide verification or documentation to confirm that you were unable to attend your tour under these circumstances. You may check with us in advance to ensure the event qualifies as an Unforeseeable Event before canceling your booking.
Amendments
Ramses XII reserves the right to modify and amend this Cancellation Policy at any time. Any changes will be posted, and it is your responsibility to review these updates.
