Terms and Conditions

Terms % Conditions

By booking or participating in a tour or any related products or services with www.tourguideramsesxii.com, you agree to the following Terms & Conditions:

Payment Policy:

  • I accept secure online payments through Visa, Mastercard, and direct bank transfers.
  • For bookings made at least 15 days before the tour date, you can choose the partial payment option — pay 25% at the time of booking, and settle the remaining balance 15 days before the tour. Please note that all payments made within this period are non-refundable.
  • Full payment in advance is required for certain services such as hotel bookings, flight tickets, VIP experiences, or Exclusive Access . These services follow their own cancellation and refund policies, which will be clearly provided before confirming your reservation.

Tour Booking and Prices:

  • I offer a basic service that includes transfer, guide, and permissions. You can customize the rest of the itinerary, guided by my professional advice.
  • All-inclusive tours can also be arranged and included in the final price of the trip.
  • Bookings are confirmed only after payment. Inquiries are welcome at any time.
  • If there’s a conflict in the booking date with other customers, as I can’t conduct two tours at the same time, I offer you two options: you can either cancel the booking for a refund or allow me to arrange another guide with qualifications comparable to mine. Your satisfaction is my priority, and I am committed to providing you with the best possible experience.

Cancellation Policy:

How to Cancel a Booking
All cancellations must be initiated by contacting me via email at Ramses@ramsesxii.com or WhatsApp at +201010014517.

Standard Policy

A non-refundable deposit of 25% is required 15 days before the tour date to confirm your booking. This deposit secures your date exclusively, as I decline all other requests for that day.

The full payment must be completed 15 days prior to the tour date and becomes non-refundable once paid.

If you cancel at least 15 days before the tour date, you’ll receive a 75% refund of the total tour cost. Cancellations made less than 15 days before the tour are non-refundable.

Peak Season Policy

  • During the peak season (November 1st to May 1st), a non-refundable 25% deposit is required 30 days before the tour date.
  • The full payment must be made 30 days before the tour and becomes non-refundable once paid.

Other

  • Exclusive access permits, skip-the-line Service/ tickets, VIP upgrades, and similar premium services are non-refundable and irreversible once booked.
  • Other services not specifically mentioned in this policy will be accompanied by a separate refund policy provided to the customer.

Unforeseeable Events
You may receive a 75% refund of the tour price if you are prevented from taking the tour due to an unforeseeable event that is out of your control and arises after the booking (“Unforeseeable Events”). The determination of what constitutes an Unforeseeable Event is at the discretion of Ramses XII.

The following are examples of what we consider Unforeseeable Events:
(a) Impersonal events that make it dangerous or impossible to safely undertake the tour, such as travel restrictions imposed by governments, epidemic diseases unusual to an area, war, civil unrest, strike, extreme weather, earthquake, or natural disaster.
(b) A ship that is unable to dock and prevents you from taking a shore excursion tour.
(c) A flight cancellation where no other means of travel to the destination is available.
(d) A “Do Not Travel” advisory issued by the US Department of State after a booking is made.

The following are not considered Unforeseeable Events:
(a) Illness or injury of a tour participant.
(b) Poor weather.
(c) Change of personal plans.
(d) Oversleeping.

We may require you to provide verification or documentation to confirm that you were unable to attend your tour under these circumstances. You may check with us in advance to ensure the event qualifies as an Unforeseeable Event before canceling your booking.

Amendments
Ramses XII reserves the right to modify and amend this Cancellation Policy at any time. Any changes will be posted, and it is your responsibility to review these updates

Problem Resolution:

I am committed to resolving any issues that may arise. Please feel free to contact me at any time. Most problems can be quickly and easily resolved. You can reach me via my phone number, which has WhatsApp or Viber, at +201010014517 or by E-mail